Category Archives: why oh why

Bowling in the Era of Affinity

Interestingly, I was able to attend the World Innovation Forum organized by HSM in June – what a great event!  Everyone should attend one of these enlightening and thought provoking events at least once. What I enjoy the most is how these events really make you think about what you believe and where you stand on key issues – particularly innovation, which has always been the heart and soul of our history (so easy to reflect on this 4th of July weekend).

One of my favorite discussions is why bowling represents bad business.  Seth Godin – exceptional under any one’s speaking standards – always has an interesting observation about something we take for granted.  The one that struck me is why bowling – yes, 10 pins and a heavy ball-is not the answer and in many cases the plague.  He asked, “what kind of game puts a cap on success?”  You can bowl a 300 game and NEVER do better.  That’s it.  300.  How is that going to drive innovation?  And, if you think about it, they still rent those smelly, multi-colored shoes from my youth.  (Could be the same shoes!)

We actually do cap success in business.  For example, it didn’t take me long to realize that when my sales team hit their quota that they would answer the phone but they were really on sales vacation until the next quarter.  I had to shift my sales incentive program introducing sales kickers based on other milestone core to my growth plan. 

How do you cap success?  Defining the number of hours worked in a day?  Defining number of widgets  to be produced?  It really is counter-intuitive.  Yes.  I know, we must set goals and targets.  But how do we manage to those goals and what latitude do we provide to be creative in achieving those goals? Do you train people how to do something or teach them  how to achieve an objective?

Seth went on. Conceptually, artisans are as the real source of innovation.  Artists don’t have to think out of the box because many of them never got in it – in many cases they deny the box exists!  Is the need to maintain consistency and order driving the artistic thinking from the process?  When do employees really get to be creative?  Ask yourself, who are your artisans and what might they create for you?

Michael Porter also struck a nerve.  He described how we strive so hard to function like robots.  We send our kids to school to learn to comply and behave.   This is all fine… assuming we have the right formula – and he maintains, as evidenced by our handling of healthcare, that we do not have the formula there nor do we master the formula for education.

He made a passionate plea that the real lever for change is not technical or scientific but rather innovation of management techniques.  How we lead, train and structure.  How we adapt, share and evolve.  Think about it, our current management methods were invented 100 years ago to support the industrial revolution. Getting humans to behave like robots was just part of that process to increase productivity and get reliable results.  But, as the world evolves out of this industrial revolution era, the onus is on us to re-invent the management process and leverage innovation.

He went on to describe that today competitiveness defined by productivity.  There is a serious threat to the US right now with China is improving their productivity faster than we are.  Unless we can justify our high standard of living, we will be squeezed.  Other emerging economies are a threat, too.  China is playing a win/lose game.  And, how are we doing?  In America, we do not have a strategy.  No one is thinking about US competitiveness or planning an approach to compete in the global market.  We keep layering costs, making it harder to win in a competitive landscape, and we’re not re-investing in science and technology.  In fact, we’re barely improving education.  Innovation may be the only way out if we can learn to leverage it and provide incentives proper incentives to get new ideas into the general market place.

The perfect example of what Godin and Porter described is the MinuteClinic and what they achieved.  Michael Howe described the difficulties and rewards of challenging status quo.  The concept of MinuteClinic started with two parents fed up with the emergency care system and their children. 

Howe outlined how he struggled with looking at healthcare through the lens of retail. What an idea!  I never thought about how clearly and differently our generations view healthcare.  He broke it all down like this:

  • The Greatest Generation – tell me what to do.
  • Baby Boomers – tell me my alternatives (I’ll still do what I’m told).
  • Gen X – educate me.  I want to be self-sufficient
  • Gen Y – connect me.  Don’t make me wait, don’t make me talk to people.  Just connect me to what I need to know.

By understating the buyer, MinuteClinic could really respond to their needs – in a way that made sense to them, which kept them coming back. Oh, and the healthcare “system” challenged their approach, too.  They got better results than even they anticipated using not only interesting approaches but new management technique. Amazingly, their ability to meet the standard of care exceeded all expectations.  To this day, I know of moms that are still talking about what an incredible innovation MinuteClinic is and how they really respond to their needs.  Home run.

So, the bottom line is we’re entering a new era.  I’ll call it the Affinity era.  The era where we can find, join or create affinity groups of like-minded folks.  The question will remain, as our management methods lag, will our ability to find like-minded people helps us advance our ideas?  Give us the courage we need?  Help us be more open to change?  Will it help us evolve and compete in the global economy more quickly leveraging innovation as a competitive advantage?  I hope so.


Leading a Mass Market of One

Some clients raise questions related to:  “Why don’t my staff feel and act like owners?  I treat them well.”  It’s a good question.  Why is that?  You treat people well, yet they show increasing levels of frustration – absenteeism, complacency, apathy, and short-turn around departures.

So, what do you do?  With probing (not prodding) of staff, you discover that management is recognized for treating staff well – hum. 

Management is frustrated, too.  There appears to be no answers.  I often see the knee-jerk reaction to resort to top-down command and control responses and immediate policy changes.  Increasingly I see this gets little or no results – quite the contrary, I’ve seen it make a bigger mess out of a situation that was already strained.  When I was younger, we just complied.  Now, you see staff really revolting in very passive aggressive ways – not showing up, being late, lack of consistent and quality product, or poor attitudes with clients.

It begs the question:  Does something need to change in our approach and the tools we use in basic management techniques – after all this is about behaviors of others.  Yes, we must! And, I believe we can’t wait because our collective competitive advantage is at risk.

I remember 10 years ago focusing on the “mass market of one” (thank you very much the expansion of the internet, which made this term popular).  Well, I think we may be seeing this at work in organizations.  The expectation from staff is I am a mass market of one.  And, it’s reinforced through infatuation with social media where I can be myself, address my most of my needs, and meet others like me in vast worlds of strangers at any time of the night or day. 

Here are a couple of ideas that come to mind worth exploring further:

  • Management needs to master the art of positive reinforcement for the individual.  Not only does punishment as a form of behavior reform work in very few cases these days, but it also often loses the needs of the individual in the process, which you need to understand to a change their behavior.  Policies and expected behaviors are wonderful to create the guidelines and standards. But when is the last time you put the effort into rewarding the behaviors you want instead of punishing the behaviors you don’t want. Ask yourself if your emphasis is on the wrong syl-LAB-le. 
  • Management should delegate more while not becoming dependent on the individual.  Set the expectations of the outcome and let them deliver.  Stop worrying about the process, instead focus on the results.  If you want to refine the process, great!  But results are the key and process easy to refine when you’re getting results.  If staff can’t deliver find someone who can and replace them.  It’s not cold, rather it’s necessary. 
  • Staff need to own helping themselves – self advocating is a long lost art.  Contrary to popular belief, it really isn’t someone else’s fault that they may not be clearly understood.  However, staff need tools to help them understand what really floats their boats and how to articulate it.  I’m surprised at how often staff do not know what they need or want – what motivates them. Trust me, it’s not always money.  Not knowing the answer to individual motivation greatly reduces management’s ability to succeed. 
  • And finally, staff need to know they are accountable, and they need to be held accountable.  It’s staff’s responsibility to ask questions.  Management unknowingly train staff to stop asking by giving no, poor or degrading responses.  Staff deserve thoughtful responses, like management deserves questions raised early in the process.  It’s not healthy or productive for staff to assume “management should …” or ask “why can’t they just…”  And, it’s not healthy for management to assume staff are being honest and open.  After all, what you don’t know can hurt you.  Learn to deal with all the information and facts – not just some of it.

All parties, both management and staff, own a part in changing attitudes and behaviors for organizations.  There is a new tune playing in the background, and we need to learn the dance that brings it alive.  Although this may be unchartered territory for some, it’s going to raise awareness to some of the inherent skills of others who already get it.  Who do you have on staff who get already get it’s a time to use new management methods.  Might be worth a try.

#WBF09 Economists – World Business Forum and Our Economic Future

It’s taken me a while to pull this blog together after the World Business Forum 2009.  I specifically left out the economists (David Rubenstein, Jeffrey Sachs, and Paul Krugman) because they really made such an impact on me.  And in some ways, this wasn’t a positive experience.  Needless-to-say, I have incredible admiration and respect for each and every one of the economists who spoke.  On the other hand, collectively they made me really question what their real role is and what it should be in guiding our economy.  I really questioned what each of you were trying to achieve.  Information without action just doesn’t seem enough to me.  (Nothing would thrill me more than to have them comment on this blog – actually, I dare ya.)

First we had David Rubenstein of the Carlysle Group. He’s obviously well educated and thoughtful of what he sees and says about what he sees.  However, he can also deliver most negative news in such rapid fire that you don’t know what hit you.  At one point I couldn’t believe there was more…and more…and more.  His likening of the recession to a hurricane made me pray we weren’t in the eye of the storm because the way he described it would only be tolerable if it passes soon.  He claimed, “The dollar is going to be less and less significant to the global economy and that’s going to be a problem for Americans.”  More over, the nation will have to cut its debt and increase taxes to fix the problem.  In contrast, he’s demonstrated what a great American he is by purchasing and donating Magna Carta, Declaration of Independence, and Emancipation Proclamation signed by Abraham Lincoln to the National Archives.  Not sure I understood what went wrong but rather that everything just is wrong.  Although I was numb by the end of the discussion, he did fondly remind me of my Econ 101 professor who I could swear was on speed at 8 AM in the morning.  Who needed coffee?

Also speaking day 1 was Jeffrey Sachs of the The Earth Institute.  He’s very likeable and therefore easy to listen to throughout the talk.  My only issue was two economists in one day is just a lot of economists in one day.  I felt he took on topics that are side-stepped on a regular basis. Although his, too, was a very negative dialog, he was truly dealing with the issues no one seems to discuss.  For example, he hit bipartisanship right between the eyes as a key catalyst for economic failure in the U.S.  Sachs described policy-making as something that happens behind closed doors and by parties focused on their own interests. Sachs also addressed climate change and population growth as even bigger issues as the competing demand around the globe continues.  Clearly, he believes that good global citizenship through cooperation is the only path forward. It’s more than policy or good will, rather a need for our own survival. This economist had the most impact on my perspective until his politics started to show.  I just want facts and perspective, and not politics. 

This same theme of failure in Congress was carried forward by Paul Krugman on Day 2.  He has a very smooth style with lots of numbers and charts.  Plus, his talk was quite long.  At one point I tweeted it was like being in one of my 800 student classes at Penn State where I was still looking for the point because it might show up on the exam.  Incredibly brilliant for sure. Quite arrogant as well. At one point he told the audience, “Only economists understand globalization.”  He sees the Government as an economic stabilizer putting the Apocalypse on hold.  Yep.  Another cheery discussion. He does love his work as he claims, “As an economist, I love it because problems make great analysis for an economist.” At the same time, he could be funny.  When discussing trade with China, he says it’s a fair exchange, “They send us poison toys and we send them fraudulent securities.” Skeptical, smug and funny.

Ok. So here’s my take away.  Although incredibly smart and able to connect dots the normal public doesn’t connect (or know how to connect), they were all way to negative to be heard.  Comments like “shoot me.  shoot me now!” permeated the Twitterverse.  Is there no hope in this science? 

What’s the point of truly modeling the history events if the variables upon which the future will be based will change?  At what point does the economist community’s unique knowledge of what happened help us prevent it from happening again?  The whole retrospective approach seems unfair unless you use that information going forward.  But I can’t hear you because you’re too exposed in your political views (yes, I turn off always).  A catalyst speaks the truth they know rather than carry the agenda of others.

And, if it’s true that normal people can’t understand global economics then what are you as a group of scientists doing to fix that?  None of you speak English – well, I believe Jeffrey Sachs can if he wants to.  Isn’t it your responsibility to help us make a difference in our behaviors? After all, isn’t that the economic variable you can’t predict with reliability?  Wouldn’t one conclude that if I actually understood the ramifications of my choices, I might make different choices? I can’t sit through lectures with slides to get this detail – doesn’t work.  Oh, media!  You’re part of this issue, too.

And my final question.  Where were you?  If you have all this data, saw the recession coming, and saw the fall of the housing market, then why did it happen? And don’t give me a political response.  I don’t care about sides and agendas.  I want facts without blame – that’s the easy way out. 

As a business person, I think corrections are always necessary and healthy.  So, maybe I see the opportunity in the current crisis and hope it makes some better. Therefore this negative line of thinking really does bother me.  I didn’t get an ounce of where opportunity might be other than in scarce natural resources in Sachs talk.  In other words, these talks were informative, but not actionable for me.  Maybe that’s why I never hear them, yet they seem to have lots of really good stuff (that’s a technical economic term).

#WBF09 Day 2 – Experiencing the World Business Forum

Day 2 of the World Business Forum was fabulous.  The speakers were great, but the best part was sitting in the balcony tweeting and blogging with some of the most interesting people I’ve met in ages.  It’s been a LONG time since I felt so at home.  The dinner the night before really helped to get to know folks only to find out I follow them or tweet with their siblings all the time. 

I have to admit I missed most of Dennis Nally‘s presentation. Dennis Nally was clear on communication highlighting the perils of pretentious prose.  He made a big push to return to trust through transparency.  He also set a focus on values.  I have to share this theme rippled throughout the two-day event.  I personally was glad to see it as a constant, recurring plug for honorable acts driven by integrity and commitment.  Plus, having spent many spent many years in a consulting institution that really did focus on values, I particularly appreciated hearing it from the head of PWC because they have an opportunity to carry that message in to many organizations and be heard.  Go forth and prosper!

Starting off the International Insights Panel Franscisco Gonzalez. He talked about “transformation renewal.”  Think about.  Claimed (like others) the major issue we face is moving from our short-term vision that drives business.  He believes the financial crisis was caused by “short-termism.”  He’s totally right.  I felt the same when working with my investors. Being driven for my monthly targets (yes, monthly not quarterly – ouch!), I didn’t have time to even pace sales development and it undercut the pipeline.  I hope someone is listening to Franscisco because this message is critical to business success in the future.  He clearly articulated how his industry must change, and how he’s leading the way.  Keep an eye on this guy.  He described his business demonstrating what others (like Kevin Roberts from Day 1) advocated. 

Peter Voser of Royal Dutch Shell was next.  He added a wonderful outside perspective on what’s happening here in the U.S.  I almost had a heart attack when he said “U.S. has a powerful  contribution to make on the world stage. Many nations are paying close attention to what happens in Congress.”  Guess that shows my faith in Congress.  I’m not sure we have the leadership necessary to drive the world, with China, to an effective level of globalization that is already here. He challenges the U.S. to take a lead and set the world on the path to sustainable energy future. Again, I’m afraid. Very afraid our leaders are not U.S.-focused (as often accused), rather so vote-focused (which is just down right selfish) that nothing will happen.

One pleasant surprise of the day was Morris Chang, founding chairman of Taiwan Semiconductor Manufacturing Company (TSMC).  He exudes experience and polish.  He’s been in the semiconductor business 54 years and witnessed 8-10 downturn cycles.  He believes this recent crisis was the second most severe claiming the 2000-2001 Internet bubble pop was much bigger. Kudos to TSMC for spending 10% more in R&D this year.  He believes America has the best technical universities in the world, which raises the question how many of these students are Americans and how many stay.  Do we train then drain?

Lucky for us, Robert Agnelli from Vale, a global diversified mining company, came to share the stage.  This good looking individual with a charming personality filled the room with hope and optimism.  He’s intoxicated with competition for natural resources and believes the impact on the land can (and should be) managed. Loves China’s demand and compliments their foresight to secure their supply of natural resources.  He believes the most important thing is the quality of your assets.  Viva la competition!

As if the day weren’t already a great one…there was Gary Hamel! The Wall Street Journal recently ranked Gary Hamel as the world’s most influential business thinker.  And I totally see why.  The richness of his insights, passion behind his call to action and clarity of “why now” can not be fully captured by me.  The theme was clear.  Management is a technology, a social technology, and it hasn’t changed for decades. Yet look at technology in general. It’s changing at such a rapid pace that business are forced to adapt quickly.  The pace of change is hyper-critical.  Yet our methods of getting organizations to deliver haven’t budged.  Interesting premise.  Management has stopped evolving and varies little from firm to firm! He claims it takes a financial meltdown to get a real shift in management – careful what you wish for, Gary! Read all his work.  All his articles.  Practice his concepts where you can.  He’s really onto something and believes there is a path forward for those who want to find it.

Finally, a female executive graced the stage.  Irene Rosenfeld, CEO of Kraft, talked about the success she’s had turning the company around.  There wasn’t a whole lot of new material other than the discussions around Oreos, which made me hungry (great product!).  After hearing about “noble causes” being a catalyst for the future and necessity in business (thanks, Kevin Roberts), I began to wonder where Kraft’s noble cause will be. They have a real opportunity to help families deal with the over sugaring and mass over-processed food problem that’s affecting weight in the U.S.  Overall, I would have loved for her to stand up and show us how her innate abilities (as a woman) are natural and complimentary to the lessons of Lencioni and Hamel. After all, leading with values, collaboration, transparency and trust have often been attributed to common traits of female leaders.  (Yes. We have all seen the other side of that female-leadership style, and that’s not the side I’m referring to.)  I didn’t see evidence of it.  She has mastered (or naturally possesses) an old-school (read: male dominated) focus on numbers and results – that is, maintaining value for investors. Yes, I understand that’s the way the world turns today, but it’s that linear, near-term focus that makes me worry about the future of U.S. companies. I hope she leads by example by creating the next series of case studies using some of the concepts discussed in this forum.

Finally…after being frisked, scanned and having dogs slobber into my bags, President Bill Clinton reached the stage.  Now, I’ve seen Al Gore before in a pharmaceutical conference taking credit for AIDs drugs.  I honestly didn’t have a great impression of that President/Vice President pair after that.  In fact, I didn’t vote for Clinton.  But, I have to admit he is amazing. He’s knowledgeable, gracious, and committed to making change “in the areas that he can affect.”  Well, Mr. President, you can make a huge difference, and you should go for it.  He’s very focused on bringing equality around the world and made a pretty good case why that’s important.  He calls it recognizing our interdependence instead of globalization, largely an economic term.  That’s honestly a good distinction to make.  I now see my role more clearly as a member of this mass interdependency. Thank you, Mr. President. 

About what about congress?  Clinton said, “It’s like the cat.  Once it sits on a hot stove, you’ll never see it sit on a cold one either!”  I think I like the boiling frog story better. The story goes that if a frog is placed in boiling water, it jumps out. But when placed in slowly heated cold water, it doesn’t understand the danger, stays in the pot, and is therefore cooked to death. It’s a metaphor for the inability of folks to react to important changes that occur gradually.  You decide. I still can’t reconcile what appears to be a need to acquire votes at all costs – picking the near-term need over the long-term potential.

We also saw Paul Krugman.  I decided to reflect on all the economists (including David Rubenstein and Jeffrey Sachs from Day 1) in a separate blog.  It was an interesting experience to say the least.

The end – part 2

#WBF09 Day 1 – Experiencing the World Business Forum

I’m new to this – being an official blogger at a conference.  I have to tell you I love it.  Hear ye, hear ye.  Anyone who needs an official blogger to share the conference with the outside world live and real-time, just let me know.  These are the fastest two days of the year!

The World Business Forum has been amazing from the organization (great work HSM) to the speakers (not a slouch in the bunch) to the audience (some great questions whether the speakers can see them or not).  And, I’ve done a few conferences in my time. This one is different for me, but it could be my vantage point in blogger’s row viewing from the balcony in Radio City Music Hall.  Not a bad seat to be had.

The first speaker was Bill George who we had the opportunity to meet the evening before at a little reception he had where we received a copy of his new book 7 Lessons for Leading in Crisis.  Bill gets to the heart of the real issue – taking responsibility and being accountable. Stepping up.  He asked us, and now I ask you, “Are you willing to step up and make a difference in a crisis?”  Well, are you? 

Next we had Bill Conaty, who wasn’t popular with the bloggers.  He’s old school.  Has that old management-style feel and just came to share experience and observations.  As a result, he wasn’t very entertaining, yet quite insightful.  His perspective is that the HR department is the “trustee of the social system.” How true. So, Bill, why do I see HR departments all over the country concentrating only on regulating policy and measuring compliance?  Hum.  There’s a void! Less attention to the lubricating the social systems than the legal system. I’m sure this is a contributor to the mistrust we heard is continuing to build throughout organizations.  Hum. Might that be an opportunity?

Pat Lencioni is simply a rock star. If you don’t own a copy of The Five Dysfunctions of a Team, you should. He’s totally “new school” management in principle, practice and attitude. He sees the future requires a different understanding and approach. He wants to help organizations adapt. Now, pay attention and follow leaders like Pat who will take us in a new management direction. What I liked most is his ability to share wisdom, faith and hope. It’s motivating. This is how we change the future and build better economic strength in our companies while bringing everyone along. How do you lead?  Do you build teams that thrive? This will be a key competitive advantage of the future, for sure.

I really wanted to see T Boone Pickens because I suspected he would be an incredible man.  He is.  And he’s on a noble mission. Visit this link to join his cause and be part of the “Picken’s Army.” Yes, He’s honestly about we the people rather than we the bureaucrats.  I can only hope that he succeeds – if anyone can, he will.  He’s honest, knowledgeable, and focused.  He has a southern charm I really miss now I live in DC.  My favorite quote was this when asked how his companies would benefit from his initiatives. “If I wanted to make money, I wouldn’t have spent $62M – I would have kept it!” 

Seeing creativity in action was needed.  Kevin Roberts, of Saachi and Saachi, kept us totally alive and intrigued with his rich and interesting videos.  (I’m going to ensure my work creates such fun and creative results going forward – inspiring.) He focused on the changing reality of marketing. We’ve moved past attraction and into making emotional connections.  How true.  The movement from being irreplaceable to irresistible. “Lovemarks include mystery, sensuality, and intimacy.” Have you looked at your brand lately?  Do you really connect with your customer base or just sell into it?

Last, but certainly not least.  The obewan we waited for – George Lucas.  Truly focused, humble and lucky.  What an incredible story from a very private man.  He made a whole lot more films than I knew about.  His message wove around key themes of trust and transparency.  Trust and transparency – the lasting themes of this conference.  Genuine George.  What a great way to wrap up the day.

We also saw David Rubenstein and Jeffrey Sachs.  See separate blog on this. Not sure exactly how to capture this experience yet.

The end – part 1

First Day of School

I can’t figure out why knowing the kids are going back to school this week is so exciting to me. Yes, I will have more sanity as I won’t be answering 50 questions: can you take us here or there? Can I go over to so and so’s house? Can you give me $20 for that thing I really don’t need? The endless chatter and interruptions will not be missed, and I will look forward to having a few hours each day where I don’t have to worry where they are, what they are doing, and if they have the common sense to deal with new situations.

This is different. I think there is something more primal going on. Each year I notice I respond to a “newness” that affects my attitude and drives what I want to be doing. I guess it’s like a need to “nest,” but for the company. You know what I mean – the need to get ready for something exciting or get prepared for things to come.

I wonder if this feeling is the mental anticipation that we experienced year after year of going back to see our friends, getting new teachers both good and bad, and getting out of the house with another year of experience leading to new independence. It’s burned in my brain. The weather has some affect as well.

This is simply an exciting time of year. I’m compelled to do new and fresh activities like planning for next year and designing new marketing campaigns that match the strategy. I’m even excited to get back to networking. (I have to admit I got a little burned-out on networking by June.) My energy is way up, my attitude is bright, and I see opportunity everywhere I turn.

I guess I don’t need to understand it, rather learn to leverage it. I’m curious. Do you get the same surge of excitement about what you’re doing this time of year?

To tweet or not to tweet – why ask?

It always cracks me up when people say ask why I Twitter.  Besides the fact that it’s called “tweeting,” I enjoy Twitter because I’ve met so many incredible people that I wouldn’t have otherwise met, or gotten to know folks I already knew better.  For me, tweeting is a way of connecting with people who have similar interests.  You can find people who like cars, money, music, Jesus, or bands.  You name it.  I also get great data from the Twitterverse.  I can search on any key word and find out what’s in motion on a topic – any topic. 

If you’re looking to get started on Twitter, just get folks who have an account to follow you then follow some of the folks they follow.  In time, you’ll get a nice stream of tweets scrolling by.  If you’re real new, just ask anyone who has a good following to “re-tweet” that you’re new and looking for followers.  I do it all the time when someone announces a new-be.  You just never know who might connect. I personally like the organic connection method over advertised automated methods.  Just seems more real. If your following isn’t connecting with you because of something you say or do, then what’s the point?

Then chat. Be yourself.  People who like what you say or like the questions you ask will connect with you, they will forward your tweets to their following, and before you know it you’ve got so many tweets to read you can’t keep up.  Check in on a regular basis.  One thing I did was have Monty Python quote night on Sundays.  It was so much fun how many Monty Python followers came out of the closet!  People looked forward to contributing.

I have to admit I’m not a big fan of people who use Twitter to sell directly unless they do it in a way that really helps others in the Twitterverse.  You can do it, but I’d think hard about how you do it. I’m also not a big fan of those who choose to show, describe or display body parts that are generally covered.  This seems to be a big trend lately. I’ve become a little more discerning about who I follow and even had to block a few. 

Come join us.  It’s a great place to play, learn and “listen.”  I have to personally think @rockingjude who helped me get connected to the Twitterverse and answered many of my questions early on.  And, no I do not know her.  She just helped a stranger who to this day is thankful she saw my tweet scrolling by asking a silly quesiton and took the time to help.  She totally rocks and is still quite special to me. TYVM